Shipping & Returns Policy

Processing Times

• Custom & Pre-Orders: Allow 4–6 weeks for production before shipping.

• Ready-to-Purchase Items: Dispatched within 3–4 business days.

• Orders containing both ready and pre-order items will be shipped together once all pieces are ready.

Shipping

• Free Shipping on orders $500 and above.

• Standard Shipping only.

• Express Shipping: Available on request — please contact us before ordering.

• All parcels are sent via Australia Post with tracking.

• Shipping Rates:

  • Small items (e.g. mugs, small bowls) — $12

  • Medium items (e.g. serving bowls, small vases) — $15

  • Large items (e.g. large vases, sets, sculptures) — $25

• Local pickup/drop off available by request. Margaret River Based Only.

Packaging

Each item is securely wrapped using protective and recyclable materials.

Returns & Exchanges

• No returns or exchanges for change of mind or variations in shape, tone, or glaze.

• If your item arrives damaged, please email photos to dariyagratte@hotmail.com within 48 hours of receiving your parcel.

• We’ll assess and arrange a replacement, refund, or store credit depending on stock availability.

International Orders

• International shipping available on request.

• Buyers are responsible for customs duties, import taxes, and any related fees.

• Delivery times vary (typically 2–4 weeks).